RIFT / REFUNDS

Refund Policy.

Draft commercial refund policy. Effective date: 03/10/2026.

Digital products can have special cancellation rules. Adapt this policy to your applicable consumer law before launch.

1. Before delivery

If an order has not been paid or delivered, the order may generally be cancelled according to its status. Reserved stock is released when a cancellable order is cancelled or expires.

2. Failed or incorrect delivery

If a confirmed order cannot be delivered because of a Store-side technical issue or an inventory mismatch, contact support with the order number. The Store may replace the item, restore the purchase value or issue a refund where appropriate.

3. Defective digital goods

If a delivered digital product does not match the advertised product or cannot reasonably be used as described, contact support promptly so the issue can be investigated.

4. Fraud and abuse

Refund requests associated with payment fraud, chargeback abuse, manipulation of delivery systems or other prohibited activity may be investigated and may be restricted where permitted by law.

5. Contact

Support: [SUPPORT EMAIL]